My brother, Maurice just told me a story of a park ranger that had retired but before he did he mentored his replacement. All in all the new ranger was doing the same thing the previous one did but there was something missing. The park goers were not as happy, and...
Occasionally I get the pleasure of telling folks “I told you so”. Rarely does it cause a stir. Here is a short story that worked out for all parties in the end. This case involved an exhausted client and a tile setter that had real life issues. I should...
I have had clients who love to watch the progress of a project. That pleases me. This is usually a good thing if you have the confidence of the client. Once lost it can ruin your will to press on. Every new client is an opportunity to succeed in knocking their socks...
As a kid growing up in Berkeley California, there was a place that had a profound impact upon my life. It was a simple doughnut shop on Ashby near College Avenue. It was always a special occasion to go there and I am so thankful for being exposed to great stuff as a...
I had a crazy realization the other day. No one has ever gotten pissed off at a contractor for finishing a project too soon. How important is it for the client to know when the remodeling is going to be done? I would say VERY! important. What does “DONE”...
What does being a client advocate mean to me. It is more than just words… It involves taking decisive action sometimes. The design phase was done and the components were selected in a small bathroom project. The construction phase was in full swing. In an...
