This is the $64,000 question. It is asked in so many ways and so unlikely to get an accurate answer that I had to find out for myself. Everyone thinks I know this stuff anyway, so I might as well. If the answer were easy, we would all know it. The problem is that the...
Made famous in the movie “A League of Their Own,” Tom Hanks’ character says, “There is no crying in baseball.” It made me think about how we behave as a team. I recently got to spend some quality time working in the field with my...
To shoot the messenger, you receive unwelcome information, react defensively, and attack the messenger instead of dealing productively with criticism. It may not literally be an attack, but it can feel like it. I recently had an experience dealing with a company that...
I am fortunate enough to have friends in high places. As a gesture of kindness, a new friend I made at my Sunrise Rotary Club, Dennis Robinson invited me (at my insistence) to lunch and a guided tour of his business CM Construction. I wanted to see what commercial...
Who knew I would become a vocabulary archeologist for a day, and on top of that, would find something worth sharing? As I was innocently exploring my Greek ancestry via my late Grandma “Tuni” Fortune Levitch, I discovered a word that is used to describe...
No remodeling business will stick around long without happy clients. You might be inclined to ask, “Where do they come from then?” The answer is “A great process and people that understand customer service create them”. Let’s face it,...
