Change Orders are often the most misunderstood part of a project. They essentially create a fork in the road on a long-distance trip. As an example, imagine your airplane needs to navigate around weather. There is no way you are going to get to your destination on...
To shoot the messenger, you receive unwelcome information, react defensively, and attack the messenger instead of dealing productively with criticism. It may not literally be an attack, but it can feel like it. I recently had an experience dealing with a company that...
As most of you are aware, we are experiencing a boom in the remodeling business. After a wicked winter and a slow start to the year, we were hit with a myriad of requests to repair Ice Dam damage, and then it was off to the races. Requests for projects out stripped...
When you boil it all down, what we are selling is service. Yup – we are in the service industry, no more, no less. I used to naively believe that we were selling remodeling projects. I am clear now on the distinction. Having spent several decades in the...
I have come across several very interesting situations lately that are worthy of sharing. Sure I suppose I could be perceived as a crotchety old bastard, but hear me out. I believe I am making my world a tighter knit, optimistic problem solving community. As time goes...
As many of you are aware, I am often called upon to reconstruct structures after a fire. I came across a situation where a set of furnaces that were on the roof of a commercial structure that had been involved in a fire were obviously compromised when fire entered the...
