There is a classic fable that which simply and elegantly explains what I am doing, and why I am working so hard, or so much, depending upon your perspective. It has to do with a man that observes others doing menial labor in the form of moving rocks at a job site. He...
Reaching the highest level of customer service can only be achieved through having an above-zero interaction. in other words a neutral transaction can only lead to a neutral impression. Big box stores like Costco are struggling with this situation daily so they try to...
During my youth and evolution from lemonade stand to real business, there has always been an undercurrent of doing things right. Integrity was instilled in me early as was my work ethic by my parents and boy scouts. It was later clarified with the help of my best...
The most important thing to a client I hear about these days is the balancing act between Cost & Value. Making the decision to spend thousands of dollars in an effort to improve ones home is not to be taken lightly. Warren Buffett, one of the richest men in the...
Oh boy is there ever a problem between the three of the federal agencies that regulate how lead is handled in the residential remodeling world. The EPA’s RRP rule came out last April and Levco has been all over it with training and lead safe work practices. I...
