THEY ARRIVED AND PROTECTED MY HOME

SITUATION:

At 8PM I got a call from an employee in Meridian a town one to the West that it was raining pretty hard and that they had left the roof of a home unprotected at the end of the work day. Next thing I hear he is headed to the home and texted his coworkers to meet him there. I offered to go but he said he had it taken care of.

CREATIVE SOLUTION:

I learned that Brant arrived at the clients home and asked for a hammer because he needed it to protect the roof. Dumbfounded, the client asked why? Because it is going to rain here in about 15 minutes and we left your home unprotected. Not a cloud in the sky at that time. As Josh and Shawn arrived they were able to help save the day. It did rain pretty hard for a short time but we kept the home dry.

THE 4,000 FOOT OVERVIEW

As a team we understand that the client’s experience is the part of remodeling that we love to celebrate. Nobody wants to worry about things like an unprotected roof in an unpredicted rain storm. That is what you pay for. I congratulate my team for thinking ahead and reacting wisely rather than hiding or letting the home get damaged.

M G. 4-19